Rail Trail – Sep 2014

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Rail Trail – Sep 2014

Mansfield to Yea to Tallarook VIC

Saturday 27 September, 2014 to Monday 29 September, 2014

The Great Victorian Rail Trail is the longest continuous rail trail in Australia. Traversing 125km through farmland, along the Goulburn River and in the foothills of the magnificent Victorian High Country. It uses the route originally laid down in 1883 for the steam railway, which closed in 1978. In June 2012 it was opened as a cyclist’s dream. AllTrails have created a 3-day ride completely off the road, on nice hard-packed gravel surface, no steep climbs, stunning scenery, native wildlife and farm animals, stylish accommodation, great local food and Susan’s home cooked muffins. This is a very different ride for AllTrails compared to our usual long distance road bike tours and we love the change of pace and scenery. We enjoy riding rail trails ourselves and when we saw this trail open up we could not wait to get up there and test it out. It was so good that we decided to design a tour around it. Three unforgettable days on the bike. Book it, you will love it.
As featured in the Herald Sun Weekend Travel Editorial.  Read here


Date :
27 Sep 2014 – 29 Sep 2014
Duration :
3 days, 2 nights.
3 actual ride days.
0 rest days.
Distance :
Ave. Daily :
Bike Type :
Mountain bike is best. Hybrid & touring bike acceptable
Terrain :
Hard packed gravel surface
Group Size :
Accom  :
Country Motel & Boutique Hotel
Meals  :
All meals and morning teas
Difficulty Grading :
Price :
This ride has passed
Deposit :
The individual highlights of this ride are numerous, however the biggest highlight is just being there and enjoying the entire experience of a great rail trail, being looked after by the best tour company in the business, and sharing it all with a small group of like-minded people. Why not rent a tandem and do it as a couple? Ask us for more details.

AllTrails Great Vic Rail Trail Tour


  • Towns and settlements along the way offer great places to explore, including historic landmarks and buildings, art galleries, museums, food and wine, shopping and markets
  • Magnificent scenery, beautiful natural features such as rivers, lakes, ranges and mountains
  • The animals, both farmed and native, seen on our reconnaissance tour including kangaroos & wombats
  • Cycling more than 40 historic railway bridges including the 380 metre long bridge across Lake Eildon
  • Riding the 130 year old, 200m long brick Cheviot Tunnel
  • Historical railway stations alongside the trail
  • Three days of traffic free riding with the assurance of full time small group support
  • Scrumptious morning teas along the track & afternoon teas at your accommodation
  • 2 course gourmet dinner at the famous Yea Peppercorn Restaurant
  • The blissful quiet. Only the sound of your bike on the trail and the birds in the trees
You wake up to the morning bird calls and are feeling good after yesterday’s invigorating ride. If it’s Bonnie Doon you step out to enjoy the serenity – if it’s Yea you step out onto the balcony to greet the day. You’re up into the shower then joined by the others for a wholesome bike rider’s breakfast. Then it’s back on your bike and after about 15km down the rail trail we spoil you with morning tea and Susan’s home-made muffins. Further along the trail you buy your own lunch from a choice of lovely little local cafes or historic pubs. After a day of high country sights we provide you with a cuppa and afternoon tea. Before dinner, explore the town or relax at our accommodation. Then share a delicious dinner, a celebratory drink and a few stories before bed. Tomorrow the riding continues. It is quite amazing the fun that can be had riding on this old train route, now a cyclist’s paradise.

Meal and accom inclusions noted as B, L, D, A (Breakfast, Lunch, Dinner, Accommodation)

MANSFIELD to BONNIE DOON -- 24KM -- Sat 27 Sep 2014 -- L D A
To get to the start of the ride some cyclists will drive to Tallarook (near Seymour, approx 75 mins from Melbourne) and park there for the weekend. For those who want to get a lift from Melbourne, our 12 seater bus will leave at 8am from our office in Port Melbourne and also do a pickup at a CBD hotel if required and pre arranged. We take you, your bike and luggage to Tallarook, where we will pick up those that drove their cars, then we all travel together in the AllTrails bus for the 1.5 hr drive to Mansfield. Try and spot the rail trail which runs parallel with the road at times. Arriving in Mansfield we lunch at a great local produce cafe that also serves as an art gallery, then prepare ourselves and your bike for the ride. This 24 kilometre ride has a hard gravel surface, no significant hills and passes through a deep natural stone cutting, before crossing the 385 metres long Golden Gate style bridge over Lake Eildon. Along the route to Bonnie Doon, made famous by the movie ‘The Castle’ you might look back up at the way you came with the view of Mount Buller in the distance and think ‘Oh, the serenity!'(quote from movie). Accommodation tonight is in a nice country motel with dinner at the new restaurant ‘The Bonnie Bar’ famous for their great gourmet wood-fired oven pizzas.
BONNIE DOON to YEA -- 63KM -- Sun 28 Sep 2014 -- B L D A
The trail takes you through the back blocks of the high country to the historic Merton Railway Station for a scrumptious morning tea. The trail then follows a gradual climb to the highest point, which is only 80 metres higher than Mansfield. The long downhill that follows rolls along through stunning farmland offering beautiful views of the adjacent valley and leads to the historic township of Yarck for lunch. Here we enjoy a great lunch at a quaint local cafe before heading back out on the trail that leads you through the Goulburn River flood plains and many historic bridges that afford great views – it is also the best area to spot koalas. After crossing the Goulburn River on the dedicated cyclist bridge, the trail veers well away from any road and begins the slight climb to Cheviot Tunnel; a 200 metre long tunnel made in 1883 from over 600,000 handmade bricks. The tunnel is still in great condition and a real highlight of the ride. Then a gentle 8 kilometre downhill winds its way down the hill to the historic township of Yea for our overnight stay in the boutique Peppercorn Hotel, right next to the rail trail. Here we not only enjoy the beautiful accommodation, but also a dinner at their restaurant with a reputation for unique, top quality food, recently covered on Channel Nine’s TV show ‘Postcards’.
YEA to TALLAROOK -- 38KM -- Mon 29 Sep 2014 -- B
You are ‘Homewood’ bound as the station name suggests. We rejoin the rail trail at the Yea Station building, which has been restored, as has the goods shed which is occupied by local artists. The cycling today is perhaps the prettiest part of the rail trail. The Goulburn River flows past massive old gum trees on your right as the trail cuts a flat, yet bending path through the landscape. Often it sits high above the surrounding farms and cuts straight through the tops of hills. We enjoy morning tea at the historic Old School House Tearoom that displays work from local artists, including hand-made jumpers. While enjoying our scones with home-made jam we might ponder upon what the hundreds of men who toiled away for many seasons over 130 years ago might be thinking about the beautiful ‘cycle path’ that they created. We continue to the last railway station at Tallarook. Here we say our goodbyes to those returning home in their cars and travel back to Melbourne in the AllTrails bus. You will arrive home on Monday afternoon revived and invigorated, dreaming of your wonderful weekend experience on the Great Victorian Rail Trail.

Available Packages


  • 3 days of full time support
  • 2 nights of great accommodation
  • Bus from Tallarook to Mansfield
  • Additional bus transfers for tired bikes & their riders
  • 2 cyclist-sized breakfasts
  • 2 quality lunches
  • 2 gourmet dinners
  • 3 morning teas
  • 2 afternoon teas at your accommodation
  • Bike mechanical assistance
  • Maps and ride guide
  • The safety and assurance of touring with a proud Australian bicycle tour company with a history of great rides since 1997
  • Bus transfers from Melbourne return (Optional Extra)

We really look after you to make your ride as enjoyable as possible and help you make the most of a truly wonderful cycling experience.

Pricing Schedule:

  • Deposit ($200)
  • Progress Payment 30 days after deposit ($400)
  • Balance 27 July 2014 (2 months before the ride)

For bookings made after 27 July, full balance is due upon booking.

3 day tour package TWIN SHARE PER PERSON (double bed or two beds) This ride has passed
3 day tour package SINGLE SUPP (one person with own room) This ride has passed

Optional Extras

Transfers from Melbourne: We will be taking a mini-bus from Melbourne CBD up to the start of the ride in Mansfield. If you wish to drive up to the ride yourself you can drive to Tallarook and we will pick you up in Tallarook on the way to Mansfield for the start of the tour (included in tour price). You will then ride back along the trail to collect your car at the end. The drive to Tallarook from Melbourne is just over 100km so if you would rather sit back and let us do the driving, then book the optional extra transfers below from Melbourne CBD. Bike Hire: Let us know if you need to hire a bike and we can put you in touch with the right people. Approx cost $80 plus pickup fee of $65 (pickup fee will be split amongst all people are hiring bikes if applicable).  Tandem: We also have access to regular tandems and tandem e-bikes if you are intersted. Contact us if you would like more information.
Bus Transfer from Melbourne CBD to Tallarook – one way, per person, bike and luggage. $25.00 AUD
Bus Transfer from Tallarook to Melbourne CBD – one way, per person, bike and luggage. $25.00 AUD
Famous Orange AllTrails Cycling Jersey, subsidised significantly by AllTrails. $25.00 AUD
AllTrails t-shirt, subsidised significantly by AllTrails. Good quality tee to slip on for the entertaining evening briefings. $10.00 AUD
Bike Hire – select this option if you would like us to put you in touch with our local bike hire people. $0.00 AUD
We are happy to answer any other questions you may have

Feel free to contact us at any time through our website ‘Contact Us’ page, phone or email. We love what we do and want to get you on the best bike ride for you. Speak to us about what’s on your mind and we’ll help you make your decision.

Safe cycling on the Rail Trail?

Cycling always has risks but in general rail trail cycling is very safe. There is very little chance of getting lost, you can cycle at your own pace with friends two or even three abreast and if you do need support, our bus is never far away. Rail trails can be inconsistent in their surface with alternating patches of compacted dirt, gravel, sealed sections and sometimes also grass, however rail trails also have no vehicle traffic to worry about other than small sections of road, usually around overnight towns. Check the tour webpage for specific descriptions of cycling surface for your tour.

Bike hire for the Rail Trail

We have a great contact who can provide hire bikes appropriate for the rail trail. Get in touch with us for more details or make a note on your booking form that you would like to hire and we will get the ball rolling.

Bike type and rail trail riding surface (Gippsland 6)

Most surfaces on the trails of this tour are good, hard-packed gravel. Certain short sections will be on bitumen roads and there will be some sections of compacted earth track (eg. forest trail). Hybrid Bikes with semi off-road tyres or Mountain Bikes would be best suited to the terrain – a Road Bike is not recommended.

Accommodation on the Gippsland 6 Rail Trails Tour

We pick the most welcoming and cycle-friendly properties for our tours. The accom on this tour is a great range of quality hotels and motels from 3.5-4 star who have won a number of tourism awards between them. The locations are great and we have always had good experiences with their lovely staff – we are sure that you will enjoy the experience at the properties on this trip.

Getting to the start of the Gippsland 6 Rail Trail Tour (and back)

AllTrails has organised a transfer from Melbourne to the ride start at Orbost, then back again from Woolamai to Melbourne at the end of the ride (optional extra cost). The price includes transport for you, your bike and luggage. If you want to take your own car, it is not very easy or quick to get from the end of the ride back to Orbost so leaving your car at Orbost may not be the best option for you. Contact our office to discuss possible solutions on  03 9802 4465.

Support bus availability

Our support bus is there to support the tour and also pick up riders who need to jump in for any reason. The bus is also sometimes used for part-time riders who only ride certain sections of each day – these are often partners of someone else on the ride. This vehicle can be quite popular on some days – especially long days or days with big hills! There is no shame in riding in this bus so if you are considering a tour and are ‘in the ball-park’ in terms of your fitness and preparedness, but not 100% sure if you will be up to it on the toughest days, just go for it – our vehicle and staff will be there to help out. It’s better to give it a try than to miss out all together. If you feel that you are extremely far off the fitness level required and cannot commit to enough training that will get you fit in time then you may be better off booking a later ride or a different type of tour – just give us a call or email to discuss.

Insurance – IMPORTANT

Obtaining appropriate insurance is your (very important) responsibility

IMPORTANT: Travel Insurance – even for trips within Australia

  • When you consider the cost of cancelling your tour if something goes wrong before or during your travel, insurance is good protection.
  • Domestic travel insurance is usually considerably cheaper than international.
  • Purchase your travel insurance as soon as you have booked your tour and your travel – don’t wait until just before you go.
  • Some credit card travel insurances do not apply to domestic Australian travel – check with your provider.
  • There are lots of travel insurance providers – cyclists should do their own research to ensure they are covered adequately.
  • Here are two options as an example:
  • https://www.travelinsurancedirect.com.au/
  • https://www.1cover.com.au/
  • International travellers should always have a comprehensive travel insurance.

IMPORTANT: Cyclist insurance for accidents & medical:

Cyclist Insurance is different to Travel Insurance and is often included as part of cycling memberships such as Bicycle Network or Bicycle Queensland or can be bought separately. Cycling can be a dangerous activity and you should be prepared for the worst. If you have an accident in training for the tour or on the tour itself cyclist insurance can help with medical, income protection and third party coverage. Check out the benefits here:


Training for the Rail Trail

You really need to be a reasonably fit person, however not necessarily a fast or a highly experienced ‘cyclist’. If you can sit on an average speed of 15-20 km/hr on a flat road, you will be fine. Try to build your distance in training to gradually ride about 40km a day for 2 days straight. Remember there is no rush with this ride, and there is always a backup vehicle not too far away.

Sharing rooms – how does it work?

On the online entry form you can nominate any travelling companions who you would like to share a room with and/or be accommodated close to so that couples or friends can be grouped together. This can be in a double bed or twin beds. If you are travelling alone like many of our riders, a Single Supplement price is available for those who would like their own room for the whole trip. On some tours you can also choose to ‘twin share’ where single riders are paired with other riders of the same gender (often changed during the tour to allow solo travellers to meet other solo travellers). On other tours you may need to put your name down on a Twin Share Request List and we will try to match you up. If you are a snorer or have other habits that may affect your fellow room-mates we ask that you book your own room at the Single Supplement price. If you are coming on your own and have booked in as twin share, this usually means that you will share a room with one other single twin share cyclist or crew member, however in some cases we may have larger rooms (eg. two bedroom apartment or a B&B/house with multiple bathrooms) where we may have 3 or more single twin share travellers together.

Travelling alone?

Not a problem! You’ll find other like-minded cycling companions taking part in our rides. If you’re a solo traveller we can pair you with other solo travellers of the same gender in twin share accom (early bookers only) or you can opt for Single Supplement (additional cost) to receive a room of your own.

Snorers can enjoy their own room

If you are a chronic snorer or have other habits that may affect your fellow room-mates we suggest booking your own room (single supplement cost). This is not just a courtesy to your fellow travelling companions, but will also give you the space & privacy you need to enjoy your sleep after a long day on the bike.

Carrying personal items on the bike

We suggest you carry a spare tube, a full water bottle and your own personal goods such as camera, wallet and rain gear, on your bike with you. We transport your luggage, drawstring day bags, food & extra water. A more detailed list of things to bring and not bring is on our ‘Tour Preparation Guide’ which is sent out to you before the ride.

Meals and food

Always a big part of any cycling holiday! Check tour details for meal inclusions on your ride. Our emphasis is on fresh food and balanced diet with plenty of carbohydrates, proteins, fruit and vegies catering for a cycling holiday. We successfully cater to most dietary requirements, however feel free to contact us with any questions. Most meals are included as part of our tours, however you may be required to purchase some meals. See the ‘Day to Day’ tab for more details, or click the ‘Download Itinerary’ button.

Non-riding partners and part-time cyclists

We realise that often our riders want to spend their holidays with loved ones who may not be a keen cyclist as they are – we are happy to accommodate non-riding partners and part-timers who only want to ride part of each day, or only certain days. We will generally try to allocate pickup points along the route every day. The entry price will be the same for part-time riders and usually non-riders as well depending on their tour plan.


We have a great safety record, but accidents can happen. We have trained First Aiders as crew, comprehensive First-Aid Kits, a list of hospitals in the areas that we travel through, as well as mobile phones and a satellite phone for emergency calls when we are out of cellular range. Safety discussions are held throughout the tour as part of the daily briefings.

Speak to a past client

We will be happy to give you the names and telephone numbers of people who have participated in the ride or a similar ride to the one which you are considering. Where possible we will provide you with the details of someone within your city or state.
Another good place to look is our ‘Testimonials’ page.

Group info session

Contact us if you would like to find out about booking an info session for your group of friends, or if you would like to find out about a travel talk happening near you in the future. Be inspired, hear from the experts, learn more about a destination and even book your tour on the night.

Changing or cancelling a tour

Should you wish to change your booking with AllTrails to a different tour, there will be a very reasonable service charge. We try to keep this figure as low as possible to allow flexibility where we can as we want to make sure that you get on the right tour for you. For cancellation and refund policies for your tour click the ‘T&Cs’ tab on the relevant tour page of our website.

If you need to cancel your tour, a travel insurance policy will cover cancellation fees due to most unforeseen events. This is why we provide links to travel insurance options and highly recommend that you investigate and purchase travel insurance for all our rides (including Australian domestic tours) at the time of deposit and ensure that it includes coverage for cancellation fees if for some reason you are not able to travel (see Travel Insurance FAQ). For our international tours we require all participants to have Travel Insurance to assist you in the event of a medical emergency, lost baggage, personal liability, cancelled tour or other trip related issues.

Packing tips

We recommend you bring a soft bag or backpack. We advise against bringing a suitcase as they are bulky, difficult to stow on board vehicles or trailers and heavy. You may be required to lift or carry your own luggage from time to time, e.g. into accommodation. We expect your bag to be no heavier than 15kg, making it easy to manage for you and the staff. Any excess luggage may need to be stored or forwarded on to your final destination at your own expense. Information about what to pack is included as part of your Pre-Departure information. Generally we advise that you pack as light as possible.

Airport transport to Southern Cross Station

The Skybus goes from Melbourne (Tullamarine) Airport and goes to Southern Cross Station. You can take your bike on the Skybus and it also has free shuttles to CBD hotels.  More info at www.skybus.com.au.

Why book with us?

We only run approximately 10 tours per year. This makes every tour as special to us as it is to you because we are not repeating the same rides over and over again week-in week-out. Every tour is meticulously planned and we are just as excited to be there as you – there is no bulk production-line here! On most occasions the owner-operators of the business will be on tour with you looking after everyone on the ride.  The safety and confidence that comes with that is one of many great reasons to book your cycling holiday with us.
AllTrails is a proud Australian owned company with a great reputation in the bicycle tour industry. We have earned that reputation through hard work and dedication and we sincerely care about every person on every tour. Our large community of loyal AllTrails riders that keep coming back year after year are testament to the high standard of tours that we provide. We consider ourselves the best in the business and we always make sure that our tours represent great value at a fair price.

Conditions of contract : Please read carefully

GST: All Australian prices include 10% GST.

Deposit: A $200 AUD per person non refundable deposit is required at the time of booking. A further progress payment of $400 AUD per person plus any extras (pre and post accommodation, merchandise etc) is due 30 days after deposit or 2 months before departure (whichever is earliest). All balances are due 2 months before the ride departs. Failure to pay in full by the due date may result in the cancellation of your booking. If your booking is made less than 2 months prior to departure, you must provide full payment and complete the online registration for the ride immediately. Your booking cannot be confirmed until we have received full payment and received all of your registration details. If for any reason you make a booking on a specific tour and we can no longer provide that tour, or we have no vacancies on that tour then you will get a full refund of your deposit, or your deposit can be transferred to another AllTrails tour. We will advise you within 2 business days of your booking if your requested tour or any other product or service is sold out.

Payment: Payment should be made with credit card online via our website www.alltrails.com.au. You may also pay by way of cheque or EFT if pre-arranged with our office. Cheques should be made payable to AllTrails Bicycle Tours. Applications for bookings that are made less than 7 days prior to the scheduled departure date of the tour may be subject to a late booking fee of $100 AUD per person, with the late booking fee to be paid at the time of booking.

Pricing Validity: We will use every reasonable effort to ensure that prices do not change but we may be required to impose surcharges depending on currency fluctuations, increased fuel prices, changes in government legislation, or other such variables outside our control. We will not be unfair or unreasonable in such a situation and we will make every effort to absorb additional costs where possible. We ask for your understanding if we are forced to change prices for any reason.

Documentation: Upon receipt of full payment from you AllTrails will provide you a comprehensive pre-departure information pack. This information is generally provided to you 2 or 3 weeks prior to departure, and will not be provided this information until you have paid in full.

Cancellations by Participant: Cancellation notifications must be received in writing by AllTrails, before cancellation will take effect. Please note that the following charges will apply on cancellation. If cancellation is received 90 days or more prior to departure, all monies will be returned less the $200 non-refundable portion of your deposit. If cancellation is received 89-60 days prior to departure 25% of the tour price will be forfeited. If cancellation is received 59-30 days prior to departure 50% of the tour price will be forfeited. If cancellation is received less than 30 days prior to departure, or while on tour, because of sickness, accident or other, 100% of cost will be forfeited. These conditions also apply to any ‘optional extras’ that you have booked. Separate terms and conditions will apply to your airfares and the transfer of any bikes and luggage during your air travel and it is your responsibility to carefully read and understand the terms and conditions that relate to your air travel and contact the relevant airline if you require further information. We recommend that you purchase travel insurance at the time of deposit and ensure that it includes coverage for cancellation fees if for some reason you are not able to travel (see Travel Insurance paragraph below). Refunds will be processed within 30 days of cancellation (in writing).

Cancellations by AllTrails: AllTrails will make every effort to ensure that every ride goes ahead as planned regardless of the number of riders booked on the tour. If for some reason we need to cancel a ride, we will keep participants informed of the situation. AllTrails will not be responsible for any costs outside of the tour price, such as airfares and other travel expenses that may be lost due to a cancellation made by us. We recommend that you take out travel insurance to cover you for such situations.

Amendments: All extras such as pre and post accommodation and merchandise are non-refundable in the case of amendments.  In the case of a full cancellation of your tour, the terms in the paragraph above ‘Cancellation by Participant’ apply.  Should you wish to change your booking with AllTrails to a different ride, there will be a very reasonable service charge of $100 AUD per person (outside 60 days from departure). We try to keep this figure as low as possible to allow flexibility where we can as we want to make sure that you get on the right tour for you. The best way to do this though is call our office early and talk to us about the tours. We will help you choose the most appropriate tour and thus avoid any amendment fees at a later date. These amendment charges are in addition to any charges passed on to us by any suppliers such as hotels, airlines or other tour operators which you will also be liable to pay for.

Promotions: From time to time we run promotions that are attached to particular tours. For example you may receive a voucher for a certain amount of money to spend in a bike shop. You will receive your promotional voucher after the receipt of your progress payment.  This voucher is non-refundable and will be deducted from your refund should you subsequently cancel your booking with AllTrails.

Insurance: Travel Insurance for lost deposits and cancellations: www.travelinsurancedirect.com.au/ www.travelinsurancecover.com.au/ We very strongly recommend you take out travel insurance for your trip. This should include cover for cancellation fees, lost deposits, and stolen or lost luggage (including your bike). We cannot emphasise enough how important this is. There are many unforseen reasons why cyclists may need to withdraw from a ride – injury, health, weddings, business, personal and many more. Cancellation fees can be a major financial loss to you and as a small business we need to adhere to our cancellation policies. Please go to the ride page on our website for your ride and click the ‘Terms & Conditions’ button to see the ride’s cancel policy.Domestic travel insurance cover tends to be significantly cheaper than international cover (approx $50 for one week). Above are two websites that offer both international and domestic travel insurance that you can look at. You can also speak to your local travel agent, or often airline booking websites will offer travel insurance as an optional extra as you book your flight.
Cyclist insurance for accidents & medical:
http://www.bicyclenetwork.com.au/general/join-in/91741/ http://www.bq.org.au/join/insurance/ This is also very strongly recommended. We cannot emphasise enough how important this is. Cycling can be a dangerous activity and you must be prepared for the worst. You may have an accident in training for the ride, on the ride itself, or cycling down to the corner dairy. If you are a cyclist coming on our tour you should be 100% prepared for the unexpected. Cyclist insurance can be bought separately, or it comes with cycling memberships such as Bicycle Network Victoria or Bicycle Queensland. If you are involved in a crash or collision they will support you with personal injury costs, loss of income, third party liability insurance, assistance in completing your claim paper work & free legal consultation. Life Insurance and TPD Insurance (often paid through your superannuation), and Private Health Insurance are also worth considering.

Health: Cyclists must be in good health and physical condition and are strongly advised to follow the AllTrails training program applicable to the intended tour. A recent medical check up is strongly advised for all cyclists, especially those over 60 years of age. Due to the physical nature of cycling, it is extremely important to AllTrails, and to the traveller, that all riders are in such a state of health that allows them to participate fully in the group cycling travel experience. We will have support vehicles to transfer cyclists and bikes in situations where a rider cannot complete a particular section of the ride for any reason, but each traveller is required to provide details of any pre-existing medical conditions or disabilities at the time of booking so that we can make adequate preparations. Disclosure of this information to AllTrails is for your benefit and it is necessary to ensure AllTrails can act effectively in the case of an emergency. You may be required to provide an assessment of your condition from a qualified medical practitioner if requested by AllTrails or our suppliers.

Vaccinations: It is your responsibility to check with your doctor at least three months prior to travel for the latest health requirements, vaccination recommendations for your destination(s) and any costs. You can also get more information from www.traveldoctor.info/vaccinations which gives general advice but is not personal – only your doctor can give you specific advice about your personal needs taking into account your medical history.

General: All of our journeys have been carefully planned and researched but from time to time we may need to adjust journeys in order to improve them from an operational perspective. Changes may occur due to ‘Force Majeure’, road conditions, weather, bush-fires, availability of accommodation, vehicle breakdowns, serious accidents, changes in transport schedules, or other circumstances beyond AllTrails’ control or which simply cannot be foreseen. We also may be forced to cancel, suspend, or delay the tour or part of a tour if we deem it necessary for safety or other reasons, or if we are directed to do so by Police or other local authorities. If such journey adjustments or cancellations become necessary, a flexible and understanding attitude will help minimise any negative impacts on your overall experience and the experience of other group members. Please note that we reserve the right to levy reasonable additional charges over and above the trip price, when we are forced to pay for additional, unforeseen tour arrangements and costs. For many reasons travelling on an AllTrails trip requires a degree of flexibility and understanding. If you approach these tours with an open mind and positive outlook we will be able to work together to overcome any obstacles that we may face and we believe that these obstacles often result in the greatest enjoyments and achievements on a trip like this.

Authority of the Leader: At all times decisions of the Tour Leader or AllTrails representative will be final on all matters likely to affect the safety and well-being of those on the trip. This includes any decision that the Tour Leader makes about your on-going participation on the tour or certain activities that comprise part of the tour. If you fail to comply with a decision made by a Tour Leader, or interfere with the well-being of the group, then the Tour Leader reserves the right to terminate this contract and order you to leave the tour immediately, with no right of refund.

Issues and Feedback: We strive to ensure your arrangements are delivered to the high standards that AllTrails has become known for; however there are times when problems may arise on the ground. The owner-operators of AllTrails are most often actually part of the tour leadership group and this is something very special and unique in this industry. You should first try to resolve any service problems or other issues with your tour leader(s) or the provider of the service. If a problem is not resolved during your journey you should send us written correspondence detailing the nature of the issue as well as the efforts you made to resolve the problem while on the tour. Please send this correspondence to us with supporting documentation within 30 days of the end of your tour. We do not guarantee any compensation but we certainly value your feedback.