Great Vic Bike Ride 2014 AllTrails Luxury Package

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Great Vic Bike Ride 2014 AllTrails Luxury Package

Albury to Lilydale

Sunday 30 November, 2014 to Sunday 07 December, 2014

What is the AllTrails Luxury Package all about? We are there to support your personal challenge and endeavour on the ride. We make it as easy for you as possible with…

  • Accom & Breakfast: Quality accommodation to help you rest easy after your day’s ride for those who prefer not to camp with the crowds.
  • Luggage Transfer: Directly between motels each day. Carefully handled in of our vehicles. No extra charge.
  • Massage: Trained massage therapists are available at no charge after each day’s ride to work on those tired legs to get you ready for the next day.
  • Private Bike Mechanic: Not just for repairs! Tune-ups, bike-fittings, hints and tips about your cycling and your bicycle. No charge for general servicing.
  • Small Group Intimacy: All the benefits of the big event, but still part of an intimate group. Many of our riders have made friends for life on these rides.
  • Good Old Fashioned Service: Phil, Susan, Ben and the crew really do look after you! That’s why 75% of places each year are taken by past clients.

BONUSAllTrails Fun Bike Monthly Draw; the earlier you book, the more draws you are entered in.

Great Vic Bike Ride 2014 AllTrails Luxury Package – Albury to Lilydale
Dates: 30 Nov 2014 – 7 Dec 2014
Duration: 8 days, 7 nights. 7 actual ride days. 1 rest day.
Distance: 520km
Ave. Daily: 75km
Bike Type: Road Bike, Mountain Bike, Hybrid
Group Size: 90
Accom.: Good quality motels, resorts or BnBs
Meals: Daily cyclist-sized breakfasts and afternoon tea (lunch/dinner included in event ride fee)
Price: $2380 pp twin share
Deposit: $400


  • Climbing Tawonga Gap and Powers Lookout (panoramic views a welcome reward)
  • Rest Day in picturesque Mansfield
  • The famous stretch of road, Black Spur Drive, outside Healesville
  • Alpine Country through Yackandandah, Bright, Myrtleford, Moyhu
  • Finish in Lilydale
  • Combined with our full accom package with luggage transfer, massage, friendship and comfy beds, you will enjoy your week even more!
  • Accom and farewell dinner at the exclusive RACV Healesville Country Club on final night

About the AllTrails Luxury Package: Our package has been operating successfully with the Great Vic Bike Ride since 2005. The ‘Great Vic’ is a cycling holiday with anywhere from three to five thousand riders who camp every night during the ride. For those who prefer not to camp and would like to be part of a more intimate group we organise a luxury package for around 50-100 cyclists which really becomes a ‘ride within a ride’. Such is the enjoyment that the cyclists get from being a part of the package that up to 75% of our places each year are taken by past clients.

Book now: If this sounds like you, then check out the Bicycle Network website here and, of course, if you don’t feel like pitching a tent at the end of the day and you feel that you may need to recover in a nice comfy bed each night, then that is where we step in… we have sourced some great accommodation in and around the tour towns to stay each night and, of course, our massage therapist and bike mechanic will be there to help get you over the line each day. So book now for the AllTrails Luxury Package, then book your ride on the RACV Great Victorian Bike Ride on the Bicycle Network site.

Motels, Massage & Luggage Transfer

Wake up every morning in a nice comfortable bed, enjoy breakfast in your motel before heading out on the day’s ride. Phil, Susan and the AllTrails crew will transfer your luggage directly from your motel to your next motel or BnB. After you have completed your day’s challenge on the RACV Great Vic Bike Ride, relax upon arrival at your motel, enjoy afternoon tea and the services of our massage therapist then perhaps have our bike mechanic look over your bike for a few tips or minor adjustments that you could make to improve your ride.

All of these services are part of this total luxury support package, not to mention the social interaction and camaraderie that is always a highlight for those on our packages. In the evening our bus will take you to and from the nightly dinner and entertainment at the Bicycle Network Victoria campsite, or we may organise a group dinner, or you may wish to lash out in style and have a meal at the motel or a local restaurant with new friends. Off to bed for a great night sleep before doing it all again tomorrow.

Meal and accom inclusions noted as B, L, D, A (Breakfast, Lunch, Dinner, Accom)

Albury -- Sat 29 Nov 2014
Today is the main ‘arrival day’. The AllTrails coach will depart Melbourne at 9:30am heading to Albury. On arrival, we will have a briefing, registration, and have our bike mechanic on hand to assist in unpacking your bikes and tuning them up so they are ready to run smoothly for the week. Take your bike for a spin then head out to enjoy Albury. Tonight you may enjoy an optional social dinner at the motel, meeting new and old friends and kicking off the week in style.
Albury to Yackandandah -- 67KM -- Sun 30 Nov 2014 -- A
Today you head off on day one of ‘A Week in Another World’; destination Yackandandah. With only 67 kms of riding today, you’ll have the chance to explore this pretty town at the foothills of the Stanley State Forest. We will transfer luggage to all motels, cabins & cottages. Since ‘Yack’ is a small town, we will be doing coach transfers for half of the group to a motel out of town. When you get to your motel, relax and enjoy afternoon tea and perhaps a massage (most cyclists will get 3-4 massages for the week). Our bus will be taking transfers back to the Great Vic campsite from all motels for those who wish to have dinner there, or you may wish to source your own dinner at a local restaurant with some of the other AllTrails group.
Yackandandah to Bright -- 88KM -- Mon 1 Dec 2014 -- B A
Leave your luggage at reception and head out on day 2 of the ride which takes you to the famous township of Bright where we have some great motels in town. This area is a biker’s paradise, Bright is not only one of the best places to ride in Victoria but also a welcoming village with great places to eat, local art and a rich history. With 88 kms of riding, including the first of the hill-climb challenges in Tawonga Gap, the tree-lined streets of town are sure to delight. Our massage therapists and bike mechanic will be working to help you enjoy the afternoon after a big ride today. Our bus will be taking transfers for those who wish to have dinner at the campsite, or you may wish to source your own dinner at a local restaurant with some of the other AllTrails group.
Bright to Moyhu -- 93KM -- Tue 2 Dec 2014 -- B A
Leave your luggage at reception and head out on day 3 of the ride. It’s an easier day today, enjoying a gradual downhill run to Moyhu. Today’s riding will take you through beautiful Milawa and the King Valley. As one of Australia’s most famous gourmet food and wine regions, you’ll find everything from top wineries and cheese factories, to olive groves and apiaries. Tonight’s destination of Moyhu is another small town but we know a great place in Milawa where we will transfer cyclists to. When you get there our massage therapists and bike mechanic will be working to help you enjoy the afternoon and prepare for tomorrow’s ride. Our motel has a great high-end restaurant which you may like to enjoy tonight with some of the other AllTrails group.
Moyhu to Mansfield -- 86KM -- Wed 3 Dec 2014 -- B A
This is it – your chance to challenge yourself on ‘Powers Lookout’ and the last day of the big Alpine climbs. Give it your all as tomorrow is a rest day. If you leave early and take your time, with the full support of the RACV Great Vic behind you, you’ll be rewarded with a picturesque downhill ride into beautiful Mansfield where we have some great accommodation for you to enjoy for two nights. Our massage therapists and bike mechanic will be working to help you enjoy the afternoon.
Mansfield (Rest Day) -- NA -- Thu 4 Dec 2014 -- B A
The rest day is the chance to see everything Mansfield has to offer. With designated cycling lanes on all the main streets and the Great Victorian Rail Trail at your doorstep, Mansfield makes it easy for you to spend the day enjoying local produce, checking out the scenery and sightseeing. Unless there is a particular reason to do so, AllTrails generally do not organise any group activity for your rest day but you are welcome to team up with other riders to explore the local area. We will also have massage available for a couple of hours. Bicycle Network also has lots of activities and things to do, to fill in your day.
Mansfield to Alexandra -- 61KM -- Fri 5 Dec 2014 -- B A
We’re off again – leave your bags at reception and get on the home stretch! Today will see you pass through the classic country towns of Bonnie Doon (don’t forget to check out the serenity!) and Yarck, both set amongst rolling green hills. When you reach Alexandra, our gracious host for the night, you’ll be greeted with a beautiful natural backdrop and friendly locals. A few people will stay in town tonight but most will be transferred by bus (or you can ride) to a beautiful country estate out of town. Afternoon tea, massage & mechanic available as usual. Our bus will take transfers back to the campsite for those who wish to eat there, or eat at our accom, or in town.
Alexandra to Healesville -- 82KM -- Sat 6 Dec 2014 -- B D A
There’s only one word to describe today’s ride, and that’s majestic. After stopping in Marysville for lunch, today’s ride takes you along the striking Black Spur Drive, enclosed by colossal mountain ash trees and a carpet of lush, green ferns. Take a moment to savour the crisp air and fresh bush scent before descending into Healesville, the unofficial capital of the Yarra Ranges. Tonight we will stay at the exclusive RACV Healesville Country Club. Hire some clubs to enjoy a complimentary round of 4, 9 or 18 holes at the famous golf course, then enjoy the sought-after De Castella menu at the Barak function room, overlooking the natural vista of Healesville. Tonight’s dinner is included in your package cost and will be a great farewell occasion for our final night.
Healesville to Lilydale -- 43KM -- Sun 7 Dec 2014 -- B
It’s time to celebrate with a leisurely ride into Lilydale. Greeted by friends and family at the finish line site, there’s nothing quite like getting off the bike after riding over 500kms in a week. You’ll pass through the finish with new friends, unforgettable memories and more confidence in yourself. Congratulations! We will meet you at the end and help you pack away your bikes ready for transport whether you are coming on our bus back to Melbourne or heading elsewhere. Thanks for joining us.

Available Packages


  • Great accommodation
  • Daily cyclist-sized breakfasts
  • Daily luggage transfer
  • Afternoon teas
  • Special group dinner at the RACV Healesville Country Club
  • Bus transfers to/ from motel to Great Vic campsite where required
  • Massage therapists (10 minute massages 3-4 times during the week)
  • Bike mechanic
  • Free AllTrails cycling jersey to celebrate our 10th year on the Great Vic

Note that your RACV Great Vic Bike Ride entry fee is NOT included and is required. You can book with us today then book in with Bicycle Network. We really look after you as much as we can to make your cycling holiday that much more enjoyable. It is also great for our riders to be part of a ‘ride within a ride’ where even though you are part of a large-participation bicycle tour, you are also part of the smaller AllTrails family and get the chance to really get to know a great group of like-minded people. These packages are popular for good reason.

Package Options:

  • Our 7 night package give you accommodation every night of the ride. This does not include Albury accommodation. You need to book Albury as an optional extra if you need it. 1 ROOM LEFT
  • The 4 night package is for those who are on the shorter ride option with Bicycle Network (RACV Great Vic Escape), or those who wish to have a break from camping and ‘upgrade’ the first half of their ride. SOLD OUT
  • The 3 night package is for those who are on the shorter ride option with Bicycle Network (RACV Great Vic Getaway), or those who wish to have a break from camping and ‘upgrade’ the second half of their ride. SOLD OUT

Payment Schedule:

  • Deposit on booking ($400)
  • Progress Payment 30 days after deposit (adding up to 40% of package cost)
  • Balance 29 Sept 2014 (2 months before the ride)

Cancel fees:

  • 90+ days = $400 cancel fee
  • 89-60 days = 25% cancel fee
  • 59-30 days = 50% cancel fee
  • within 29 days = 100% cancel fee

Change fees: Change from full 8 night package to 4 or 3 night package (or similar down-grade of package):

  • 60+ days = no charge
  • 59-30 days = 50% of the nights no longer used
  • within 29 days = no refund on the nights no longer used

Optional Extras change fees:

  • 60+ days = no charge
  • within 59 days = $50

Click the ‘Terms & Conditions’ button to see full details on cancel & change fees.

7 night package TWIN SHARE PER PERSON (double bed or two beds) 1 ROOM LEFT
$2,380 AUD
7 night package SINGLE SUPP (one person with own room) 1 ROOM LEFT
$3,080 AUD
4 night package Albury to Mansfield ‘Great Vic Escape’ TWIN SHARE PER PERSON (double bed or two beds) SOLD OUT
$1,410 AUD
4 night package Albury to Mansfield ‘Great Vic Escape’ SINGLE SUPP (one person with own room) SOLD OUT
$1,810 AUD
3 night package Mansfield to Lilydale ‘Great Vic Getaway’ TWIN SHARE PER PERSON (double bed or two beds) SOLD OUT
$1,080 AUD
3 night package (end of ride / GV Getaway) Mansfield to Lilydale ‘Great Vic Getaway’ SINGLE SUPP (one person with own room) SOLD OUT
$1,380 AUD

Optional Extras

Pre tour accom. If you plan to Arrive in Albury on Saturday, the day before the ride starts, you can book an additional night of accommodation below.

AllTrails Transfers. Get yourself and your bike to and from the ride with us.

AllTrails t-shirt. Good quality tee to slip on for the entertaining evening briefings. Subsidised significantly by AllTrails.

AllTrails cycling jersey. FREE! to celebrate our 10th year as the official accom provider on the Great Vic!

Change Fees. Please make your decisions in regards to pre tour accommodation and transfers carefully and as early as possible. All accommodation is subject to availability and a fee of $50 applies for each change or cancellation to optional extras made less than 2 months prior to departure.

Pre tour accom & bfast in Albury. Sat 29 Nov. TWIN SHARE PER PERSON (double bed or two beds) $110.00 AUD
Pre tour accom & bfast in Albury. Sat 29 Nov. SINGLE SUPP (one person with own room) $185.00 AUD
AllTrails Coach Transfer Melbourne to Albury – cyclist and bike. Sat 29 Nov only. Depart approx 9:30am $95.00 AUD
AllTrails Coach Transfer from Lilydale back to Melbourne post ride – cyclist and bike. Sun 7 Dec. Depart approx 12-1pm. $60.00 AUD
AllTrails Premium Package – very limited availability. Accom upgrade where possible. $400.00 AUD
AllTrails t-shirt. Good quality – subsidised significantly by AllTrails. $10.00 AUD
Famous Orange AllTrails Cycling Jersey – FREE to celebrate our 10th year as the official accom provider on the Great Vic! $0.00 AUD

What people said about previous years:

Dear Susan, Phil, Ben, JB and Midge, Thank you all so much for AllTrails adding such value to my 2014 GVBRide. It was good to meet you and finally taste the AllTrails experience after all these years. As a ‘senior citizen’ I was delighted to be able to access the AllTrails Luxury package…the package you put together was varied and most enjoyable. Having my own bedroom, toilet and shower (without queuing) was sublime . And where a bath was available it was truly luxurious. Each arvo I would crank up the aircon and, having washed my cycling kit, leave it to dry in my snug nest..I don’t believe that I could do that in a tent….So thank you for your fine blend of administrative and organisational skills combined with plain old hard work and cycling smarts. It gave me a seamless worry free tour knowing that all the details would be taken care of by All Trails, whether it be the bus pick ups from the end of the ride to my motel and vice versa, the AllTrails bike corral, the afternoon teas, massages…and friendly personal support. I have already booked my place on the AllTrails Luxury package for the 2014 GVBR so that is a fine endorsement…a returning client who received service beyond expectations! Jeremy T
Hi Phil, Susan, Ben and Midge, Frank and I enjoyed the GVBR and really appreciated the support you provided to us. I thought we had booked an accommodation package but it was much more. The fact this was not the case gave me the confidence I could complete the ride as I had only started cycling this year and this was the first time I had participated on any cycling event. From day 1 at Mount Gambier it was great to know that we were going to be well supported by massages, good healthy food, Phil and Ben’s cycling expertise and Susan’s organisational skills. JB’s skilful care of our bicycles was an added bonus. Thank-you again. Jane B
Congratulations to all the AllTrails staff for handling such a big contingent of riders so well and still giving us individual attention: as usual we had a really enjoyable tour. Jumping into a dry bus and heading for a warm room surely beats camping after a cold, wet day in the saddle. Thought Ben and JB did a super job with the bikes. Robyn & John
Hi All, Thanks for the Great Alltrails experience. You all make our ride a pleasure…! [and] run the warmest and friendliest and comfort-ablest! package and make the ride a real treat for us. Count us in for next year. — Mike and Wendy
Dear Susan and Phil, Thank you so much for the wonderful support you provided for the Great Vic Bike Ride. I love doing the ride and there is no way I could manage the camping option – so the motel option is terrific. But better than that is knowing your support and the support of your team is there whenever we need it. I really appreciated it. Many thanks to you both and also to JB and the other members of the team. I would like to put my name down for the next Great Vic Bike Ride. — Joan C
Phil, Susan & the team at AllTrails, Thank you for another great experience with the GVBR, and the excellent professional services you provide. It makes the whole thing so much more enjoyable and painless. Everything went smoothly, which is a credit to yourselves, your planning and active involvement. — Bruce R
Hi Susan and Phil, Thank you so much for making our bike experience so wonderful. As you are aware, I enjoyed every minute of it and was so relieved to be with you and not under canvas. The motels were good, the breakfasts made life so easy and to have the mechanic and the massages each day were the icing on the cake. — Pat T
Phil and Susan, thanks for another fabulous ride this year and thanks to your team as well Midge,JB and Richard and Mark. I hope you have booked us for the next tour!!! — Michael R
Dear Susan & Phil. I want to thank you both and your team very much for taking great care of me and aiding me in completing this year’s Great Vic Bike Ride. I was very pleased when I learnt you also support MS Australia and saw the logo on your trailer, made me feel good and thank you for your support! — Peter J
Hi Phil, Susan, Midge and all, Thank you so much for your fantastic work on the tour. Your approach was professional, friendly and clearly illustrated a love for bike riding in all its many forms. Yes please can I sign up for next year — Mary-Anne C
Dear Phil and Susan, Please book me in for next year. Thank you for this year’s ride it was your usual impeccable organization I really enjoyed the ride and look forward to next year with you all — Joan G
Susan and Phil, had a great time on the ride, and will be booking in advance for the package for the Great Vic Bike Ride next year. — Peter H
Please put me down for next year — Richard M

Conditions of contract : Please read carefully.

A $400 AUD per person non refundable deposit is required at the time of booking. A further progress payment is due 30 days after deposit or 2 months before departure (whichever is earliest), adding up to 40% of your package cost (including your deposit). All balances are due 2 months before the ride departs. Failure to pay in full by the due date may result in the cancellation of your booking. If your booking is made less than 2 months prior to departure, you must provide full payment and complete the online registration for the ride immediately. Your booking cannot be confirmed until we have received full payment and received all of your registration details.
If for any reason you make a booking on a specific tour and we can no longer provide that tour, or we have no vacancies on that tour then you will get a full refund of your deposit, or your deposit can be transferred to another AllTrails tour. We will advise you within 2 business days of your booking if your requested tour or any other product or service is sold out.

Payment should be made online via our website You may also pay by way of cheque, credit card or EFT if pre-arranged with our office. Cheques should be made payable to AllTrails Bicycle Tours. Applications for bookings that are made less than 7 days prior to the scheduled departure date of the tour may be subject to a late booking fee of $100 AUD per person, with the late booking fee to be paid at the time of booking.

Pricing Validity:
We will use every reasonable effort to ensure that prices do not change but we may be required to impose surcharges depending on currency fluctuations, changes in government legislation, or other such variables outside our control. We will not be unfair or unreasonable in such a situation and we will make every effort to absorb currency fluctuation costs where possible. We ask for your understanding if we are forced to change prices for any reason.

A confirmation email will be sent to you after you make your initial deposit. Upon receipt of full payment from you, AllTrails will provide you a comprehensive information pack and ‘ride guide’ about your tour. This information is generally provided to you 2 or 3 weeks prior to departure, and will not be provided until you have paid in full.

Cancellations by Participant:
Cancellation notifications must be received in writing by AllTrails, before cancellation will take effect. Please note that the following charges will apply on cancellation. If cancellation is received 90 days or more prior to departure, all monies will be returned less the $400 non-refundable deposit. If cancellation is received 89-60 days prior to departure 25% of the tour price will be forfeited. If cancellation is received 59-30 days prior to departure 50% of the tour price will be forfeited. If cancellation is received less than 30 days prior to departure, or while on tour, because of sickness, accident or other, 100% of cost will be forfeited. These conditions also apply to any ‘optional extras’ that you have booked. Separate terms and conditions will apply to your airfares and the transfer of any bikes and luggage during your air travel and it is your responsibility to carefully read and understand the terms and conditions that relate to your air travel and contact the relevant airline if you require further information. Refunds will be processed within 30 days of written cancellation.

Amendments to your package:
This is a very popular package and it is a big job to fit everybody in to the rooms each night. We go to extraordinary lengths to ensure everybody is looked after and get great service on the ride and that starts in our office with the pre organisation. The closer we get to the ride, the more ramifications each change has so please make your arrangements as early as possible to limit any last minute changes for us. Late changes can result in many hours of work in our office and therefore the fees are as follows:

Change from a longer package (eg 8 nights) to a shorter package (eg 3 nights) more than 60 days out from the ride = no charge. Between 59-30 days = 50% of the nights no longer used (based on a pro-rata rate). Within 29 days = no refund on the nights no longer used.

Changes to ‘Optional Extras’ (eg. pre and post accom, bus transfers) more than 60 days out from the ride = no charge. 59-30 days = $50 for each change. Within 30 days = no refund.

Cancellations by AllTrails:
AllTrails will make every effort to ensure that every ride goes ahead as planned regardless of the number of riders booked on the tour. If for some reason we need to cancel a ride, we will keep participants informed of the situation. AllTrails will not be responsible for any costs outside of the tour price, such as airfares and other travel expenses that may be lost due to a cancellation made by us. We recommend that you take out travel insurance to cover you for such situations.

Amendment to a different ride:
Should you wish to change your booking with AllTrails to a different ride, there will be a very reasonable service charge of $100 AUD per person (outside 30 days from departure), or $200 AUD per person (inside 29 days from departure). We try to keep this figure as low as possible to allow flexibility where we can as we want to make sure that you get on the right tour for you. The best way to do this is call our office early and talk to us about the tours. We will help you choose the most appropriate tour and thus hopefully avoid any amendment fees at a later date. These amendment charges are in addition to any charges passed on to us by any suppliers such as hotels, airlines or other tour operators which you will also be liable to pay for.

Travel Insurance for lost deposits and cancellations:
We very strongly recommend you take out travel insurance for your trip. This should include cover for cancellation fees, lost deposits, and stolen or lost luggage (including your bike). We cannot emphasise enough how important this is. There are many unforseen reasons why cyclists may need to withdraw from a ride – injury, health, weddings, business, personal and many more. Cancellation fees can be a major financial loss to you and as a small business we need to adhere to our cancellation policies. Please go to the ride page on our website for your ride and click the ‘Terms & Conditions’ button to see the ride’s cancel policy.Domestic travel insurance cover tends to be significantly cheaper than international cover (approx $50 for one week). Above are two websites that offer both international and domestic travel insurance that you can look at. You can also speak to your local travel agent, or often airline booking websites will offer travel insurance as an optional extra as you book your flight.
Cyclist insurance for accidents & medical:
This is also very strongly recommended. We cannot emphasise enough how important this is. Cycling can be a dangerous activity and you must be prepared for the worst. You may have an accident in training for the ride, on the ride itself, or cycling down to the corner dairy. If you are a cyclist coming on our tour you should be 100% prepared for the unexpected. Cyclist insurance can be bought separately, or it comes with cycling memberships such as Bicycle Network Victoria or Bicycle Queensland. If you are involved in a crash or collision they will support you with personal injury costs, loss of income, third party liability insurance, assistance in completing your claim paper work & free legal consultation.
Life Insurance and TPD Insurance (often paid through your superannuation), and Private Health Insurance are also worth considering.

Cyclists must be in good health and physical condition and are strongly advised to follow the AllTrails training program applicable to the intended tour. A recent medical check up is strongly advised for all cyclists, especially those over 60 years of age. Due to the physical nature of cycling, it is extremely important to AllTrails, and to the traveller, that all riders are in such a state of health that allows them to participate fully in the group cycling travel experience. On our own tours, we will have support vehicles to transfer cyclists and bikes in situations where a rider cannot complete a particular section of the ride for any reason, but each traveller is required to provide details of any pre-existing medical conditions or disabilities at the time of booking so that we can make adequate preparations. Disclosure of this information to AllTrails is for your benefit and it is necessary to ensure AllTrails can act effectively in the case of an emergency. You may be required to provide an assessment of your condition from a qualified medical practitioner if requested by AllTrails or our suppliers. It is a condition of travel on an AllTrails ride that all travellers are adequately covered by travel insurance prior to arrival.

It is your responsibility to check with your doctor at least three months prior to travel for the latest health requirements, vaccination recommendations for your destination(s) and any costs. You can also get more information from which gives general advice but is not personal – only your doctor can give you specific advice about your personal needs taking into account your medical history.

From time to time we run promotions that are attached to particular tours. For example you may receive a voucher for a certain amount of money to spend in a bike shop. You will receive your promotional voucher after the receipt of your progress payment.  This voucher is non-refundable and will be deducted from your refund should you subsequently cancel your booking with AllTrails.

All of our journeys have been carefully planned and researched but from time to time we may need to adjust journeys in order to improve them from an operational perspective. Changes may occur due to ‘Force Majeure’, road conditions, weather, bush-fires, availability of accommodation, vehicle breakdowns, serious accidents, changes in transport schedules, or other circumstances beyond AllTrails’ control or which simply cannot be foreseen. We also may be forced to cancel, suspend, or delay the tour or part of a tour if we deem it necessary for safety or other reasons, or if we are directed to do so by Police or other local authorities. If such journey adjustments or cancellations become necessary, a flexible and understanding attitude will help minimise any negative impacts on your overall experience and the experience of other group members. Please note that we reserve the right to levy reasonable additional charges over and above the trip price, when we are forced to pay for additional, unforeseen tour arrangements and costs. For many reasons travelling on an AllTrails trip requires a degree of flexibility and understanding. If you approach these tours with an open mind and positive outlook we will be able to work together to overcome any obstacles that we may face and we believe that these obstacles often result in the greatest enjoyments and achievements on a trip like this.

Authority of the Leader:
At all times decisions of the Tour Leader or AllTrails representative will be final on all matters likely to affect the safety and well-being of those on the trip. This includes any decision that the Tour Leader makes about your on-going participation on the tour or certain activities that comprise part of the tour. If you fail to comply with a decision made by a Tour Leader, or interfere with the well-being of the group, then the Tour Leader reserves the right to terminate this contract and order you to leave the tour immediately, with no right of refund.

Issues and Feedback:
We strive to ensure your arrangements are delivered to the high standards that AllTrails has become known for; however there are times when problems may arise on the ground. The owner-operators of AllTrails are most often actually part of the tour leadership group and this is something very special and unique in this industry. You should first try to resolve any service problems or other issues with your tour leader(s) or the provider of the service. If a problem is not resolved during your journey you should send us written correspondence detailing the nature of the issue as well as the efforts you made to resolve the problem while on the tour. Please send this correspondence to us with supporting documentation within 30 days of the end of your tour. We do not guarantee any compensation but we certainly value your feedback.