Providing customer care and personal attention beyond expectation for over 25 years.
Richard & Jo
AllTrails is owned and operated by Richard & Jo Marshall. Both have backgrounds in finance, logistics and customer service in various industries and one or both of them are often on our tours as part of the crew. They are both detail oriented and particular about the service they provide to their guests on tour, leaving you with nothing to think about other than taking on the challenge and satisfaction of multi-day touring.
Richard and Jo enjoy walking and cycling and have participated in multi-day tours themselves so understand what it takes to make a tour tick. They also just love what they do and take great joy and pride in making meaningful connections with their guests and taking them on amazing, memorable journeys off the well-beaten path and into adventure. They look forward to seeing you soon on an AllTrails tour and joining the AllTrails community.
Midge
Midge runs the office and holds the fort while tours are operating. He is instrumental in the marketing and administration side of the AllTrails operation. He is also likely the first person you will get to know at AllTrails and will help you with any enquiry, no question is too hard! Midge’s background is in corporate travel and internet marketing, working for Deutsche Bank and Credit Suisse First Boston Bank in London and American Express Corporate Travel in Melbourne before coming across to AllTrails in 2010.
HISTORY
AllTrails was founded in 1997 by Phil and Susan McDonald and since then the team have earned a top reputation in the bicycle tour industry and built up a loyal community of AllTrails ‘regulars’ through a mix of great organisation, genuine care for the guest experience, attention to detail, tour leaders and staff with personality and responsibility, and down-right hard work. With the retirement of Phil and Susan in 2016, AllTrails began a new chapter, with new owners Richard and Jo continuing to innovate and develop new and exciting tours just as Phil & Susan did in the early years of AllTrails.
Since 1997, AllTrails has toured the length and breadth of this amazing country, journeyed the length of rivers, stood on the highest peak and the northernmost tip. AllTrails cyclists have immersed themselves in the red dust and star-filled night skies of the outback and circumnavigated the mainland and the Apple Isle of Tasmania. They have gone as far west & east you can go and propelled themselves right through the Red Centre of Australia.
With Australia criss-crossed and covered by bike, international tours soon followed with very select and special tours to Thailand, Turkey, Gallipoli and Greece, then recently a few visits to the cousins across the ditch with tours of the South and North Islands of New Zealand. The legendary European summer tour continues annually and has included in the past; Rome to Paris, the Amalfi Coast, Venice to Paris, Copenhagen to Paris, the Danube River and Italian Lakes. Over the last few years an increased diversity of bike tours (rail trails, gravel, MTB and ‘slow’ tours) have made their way onto the tour schedule as well as walking tours to which we apply the same winning tour formula.
We have a proud history of multi-day touring that makes us the slow travel specialist in Australia. We look forward to you touring with us on a walking tour or cycle tour soon and being a part of the AllTrails future.